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At ddd jili, your account data is handled with a clear purpose — to operate your wallet, process transactions through GCash, Maya, and GrabPay, and keep your account secure. This policy sets out exactly what information we hold, why we hold it, and what you can do about it, in plain language you can act on.
When you open an account at ddd jili, we collect the information needed to verify your identity, operate your wallet, and connect your chosen payment method — whether that is GCash, Maya, or GrabPay. This includes your name, contact details, account credentials, and transaction records generated each time you move funds between your e-wallet and your ddd jili account balance. We collect this data because it is necessary to provide the service; we do not collect more than what the account flow requires. Data stored on our systems is subject to access controls, and we do not sell personal information to third parties. Availability of this service depends on local law and applies only to eligible regions in the Philippines. Where local regulations impose specific data-handling obligations, we follow the framework applicable to covered operators in those regions. If a law change affects how we hold or process your data, we update this policy and the revised version is the one that applies from the publication date shown at the bottom of this page. Continued use of your account after a policy update means you have read the current version.
Transaction data from GCash deposits and withdrawals is recorded in your account history and held only as long as needed to operate and reconcile your wallet.
Maya transfer records are linked to your account session logs. We use this data for transaction verification and to respond to account disputes you raise.
GrabPay payment references are stored alongside your account activity. They are not shared with advertisers or used for any purpose outside your account operations.
This policy covers the data we handle directly on ddd jili — your account, your wallet transactions, your device sessions, and the records generated when you contact support. It does not extend to third-party services you connect to, or to external payment provider policies that govern how GCash, Maya, or GrabPay manage data on their own platforms. Understanding the boundary helps you know who to contact when something involves your e-wallet rather than your ddd jili account.
Login sessions, credential storage, and account activity logs fall inside this policy. We control these records and you can request a review through the contact path in the Support section below.
Deposit and withdrawal records processed through your ddd jili account are covered here. The portion handled by GCash, Maya, or GrabPay on their own infrastructure is governed by their respective policies.
Pages, game categories, and lobby content you browse on ddd jili are covered. We may record page interaction data to improve navigation, but this is not linked to payment data.
Any external link, payment gateway page, or identity verification service you are redirected to operates under its own policy. We have no control over how those services handle your data once you leave our domain.
You have concrete options when it comes to the data ddd jili holds about you. First, you can request a copy of the personal information we have on file for your account — submit that request through the email address listed in our support section and we will respond within the period required by applicable law. Second, if any detail in your account profile is incorrect, you can update it directly through the account settings page after login; for fields that cannot be changed in-app, contact support with the correction and we will handle it from our side. Third, you can ask us to explain how a specific piece of data is being used — for example, why a particular transaction record is retained. We aim to give a clear, specific answer rather than a generic policy restatement. If you believe your data has been mishandled, you can raise this formally by writing to our contact address; we treat these as priority queries.
Email our support team to request a summary of the personal data held on your account. Include your registered account name and contact number so we can locate and confirm your record accurately.
Open your account settings after login to update your contact details or display name. For fields locked by verification status, contact support directly and describe the correction needed.
If you want to understand why a specific record exists — such as a GCash transaction reference or a session log — write to us with the date and account detail in question. We will explain the basis for retaining it.
For formal concerns about how your data is handled, use the dedicated privacy contact path in the Support section. We keep a record of all formal requests and respond within the required timeframe.
If you have a question about your account data, want to request a correction, or need to raise a formal concern about how your information is handled, the contact paths below are the direct routes. Use the channel that matches your question — account-level issues through live chat, written requests through email, and urgent account security matters through our priority support path.
Send written data requests or formal policy questions to our support email. Include your registered account details so we can locate your record without delay.
Open the live chat from your account dashboard for account-level data questions. Chat is available directly inside your logged-in session, so your identity is already verified when you start.
Your account settings page shows your current profile data, active session details, and transaction history. Check there first — many data questions are answered by what is already visible in your account.
We apply access controls to account data so that only the processes that need your information for a specific account function can reach it. Cookies on ddd jili are used to maintain your session state — so your login persists while you are in the lobby — and to remember your language and wallet preferences. We do not use cookies to build advertising profiles or share browsing data with third-party ad networks. Account data is retained for as long as your account is active and for the period required by applicable financial record-keeping rules after account closure. When the retention period ends, we delete or anonymise the data. If you want to know the current retention period for a specific record type, you can ask through the email support path and we will tell you which rule applies to that record.
Account data is separated by function. Your payment records, session logs, and profile details are each accessible only to the internal process that needs them — not to the site at large.
Session cookies keep your account active while you are in the lobby. Preference cookies remember your wallet choice — GCash, Maya, or GrabPay — across sessions. We do not run third-party advertising cookies.
We keep your account records for as long as your account is open and for the period required under applicable rules after closure. Ask support for the specific period that applies to a given record type.
If you suspect unauthorised access to your account, contact support immediately through live chat. We can suspend account activity while we investigate and restore your access once the account is confirmed secure.
These are the questions we hear most often about account data, contact rights, and how this policy works at ddd jili. If your question is not covered here, the support channels in the section above are the direct route to an answer.
We collect your name, contact details, and the credentials you use to access your account. When you link a payment method such as GCash, Maya, or GrabPay, we also record the transaction references needed to reconcile your wallet. We do not collect more than what the account and payment flow requires.
Yes. Email our support team with your registered account name and contact number to request a summary of the data we hold. We will respond within the period required by applicable law. Your account dashboard also shows your transaction history and current profile data directly after login.
Open your account settings after login to update most profile fields directly. For fields locked by your verification status — such as your registered name — contact support with the correction you need and the reason for it. We will update the record from our side and confirm when it is done.
We do not sell personal data. We share data only where it is necessary to operate your account — for example, passing a transaction reference to GCash, Maya, or GrabPay to complete a payment. Third-party payment providers handle that portion under their own data policies.
Account data is retained for the period required under applicable financial record-keeping rules after your account is closed. The exact period depends on the record type. If you want a specific answer for a particular record, email support and we will tell you which rule applies.
Write to our support email with the details of your concern — the record type, the date, and what you believe happened. We treat formal data concerns as priority queries, keep a record of the request, and respond within the timeframe required under applicable rules for eligible Philippines accounts.